Coronavirus (COVID- 19) – How Fiske is responding.
In light of the considerable uncertainties that we are all facing in our daily lives due to the Coronavirus (COVID-19) we would like to reassure you that we have taken all available steps to ensure we remain operationally and financially prepared for the next few weeks and months.
Our offices in Salisbury House are now closed and will remain so until further notice in line with government guidelines.
Our Investment Managers, Operations and Support personnel are now working remotely from home and we continue to operate very much as usual, providing our normal service, while keeping our staff safe and hopefully out of harm’s way.
All clients should contact their Investment Managers by email, if at all possible. Contact details are set out on a dedicated page. Please follow the link here.
Over the last few weeks we have seen dramatic volatility in the markets and in line with the Financial Conduct Authority (‘FCA’) regulations we have notified you when your portfolio has fallen by 10%, and in 10% bands thereafter, by letter, email or telephone conversation.
In line with a statement from the FCA on 31st March 2020, if markets fall by 10% from this date or your next standard quarterly valuation date, we will once again inform you by letter, email or telephone call. However after this first notification of a fall of 10%, all further market related notifications will be posted on the homepage of our website, www.fiskeplc.com.
The past few weeks have seen a significant increase in the number of cyber-attacks and scam calls on both businesses and private individuals, with criminals looking to take advantage of the uncertainty created by the pandemic.
A cyber-attack or scam call can come in many forms. You could receive an email, a text message or a telephone call purporting to be from a trustworthy source, such as your bank or HMRC, asking you to click on a link, visit a website or call a particular telephone number. Once you click on the link or visit the website, malicious software could be installed onto your personal devices without you being aware, compromising the security of those devices. The criminals are then able to access your personal data, including potentially your bank accounts and investment accounts.
Malicious emails are becoming increasingly sophisticated and realistic, and clients should be aware of this. If you are in any way uncertain as to whether an email you receive is genuine you should delete the email immediately. You should then contact the individual or organisation who allegedly sent the communication directly using a telephone number or email address that you have in your own records to verify the source. Organisations are used to dealing with this sort of query and will be happy to help. If the original email was genuine it can easily be resent.
For further advice please visit the National Cyber Security Centre website: https://www.ncsc.gov.uk
Frequently Asked Questions:-
How do I contact my Investment Manager?
The best way to contact your Investment Manager is by email, however, all of our office telephone lines are being forwarded to individual managers if you are unable to access email.
(contact details for all managers are available to access here)
What address do I use to post documents?
If at all possible please do not post anything to us during this lockdown phase. However if absolutely essential please continue to post any correspondence to Fiske plc, Salisbury House, London Wall, EC2M 5QS. Please note that under the current circumstances we may not be able to process cheques, certificates or stock transfers, so please do not post them to us. Our post is currently being redirected and dealt with on a daily basis by our Operations Team.
Are my assets and cash safe?
As a Financial Conduct Authority (‘FCA’) regulated firm, Fiske is required to comply with the regulations regarding the protection of client assets as set out in the FCA’s Client Asset Sourcebook. These regulations are commonly known as ‘CASS’ regulations.
CASS regulations are designed to ensure that, in the event of a firm such as Fiske becoming insolvent, the assets they hold on behalf of their clients are segregated from those of the firm, cannot be used to settle any of the firm’s debts and can be returned to clients quickly and efficiently.
The CASS sourcebook sets out strict regulations regarding the segregation of our client’s assets from those of the firm, and the requirements on Fiske when handling our client’s assets and cash, reconciling our client’s assets and cash, and ensuring that any cash and assets not held directly by Fiske (for example cash deposited with a bank) are protected to the same standard.
We are required to report monthly to the FCA that we are complying with these regulations and we are independently audited annually, with our auditors submitting their findings direct to the FCA.
Will the service that I receive change?
Fiske will endeavour to operate as normally as possible and provide the same high level of service expected by our customers. However these are challenging circumstances and understandably there may have to be some changes in the way we operate (for example, we may not be able to handle cheques, certificates or stock transfers). Please contact your Investment Manager if you have any concerns.
Can I view my account online?
Yes, you are able to logon to our client portal and view your account(s) online. You will also be able to access copies of your historic valuations, contract notes and consolidated tax vouchers. Please follow the link here. You will need a login to access the portal, if you do not already have one please contact your Investment Manager.